How Dining Inn Works

Dining Inn is a community based marketplace that connects like-minded people over home cooked food.

Dining Inn helps make sharing easy, enjoyable and safe. We verify personal profiles and create an in-web/app smart messaging system for guests and hosts to communicate with ease and certainty, and maintain a safe and secure platform to collect and transfer payments.

Whether as a guest or host, you can use our Help Centre to seek out answers to your questions.

There are three types of dining events for you to choose from-

  • Social Dining
  • Everyday Dining
  • Take-away
Social Dining:

We are all social creatures by nature. In a lot of cultures, socialising revolves around the dining table. The Social Dining aspect of Dining Inn takes the two elements – social get-together of like minded people and home-made food – and brings it together.

As a Host, you get to decide what kind of guests would you like invite over (age, interests, event specific) and what you are cooking. It could be that you want to watch a football match on your big screen TV at home with a bunch of fans of your club or that you are planning to make a special dish and you just want some company over dinner to share that dish with, or just have a party at home with music and dance. The guests can likewise search of various social dining events that are of interest and make a booking through the secure App.

Everyday Dining

As the name suggest, it is about everyday dining. Examples include

  • I am looking to try out a different cuisine, but needs to be authentic and home-made
  • I am visiting the area and would like meals for next 7 days
  • I need regular home-made meals every weekend
  • As a host, I want to take you through a journey of authentic ethnic cuisine over a period
Take-away

We all know there are times when you just feel like getting that something special that you can pick up and eat at home or take it to a picnic. As a host, it could a specialty item that you cook (like a cake or a pastry) or perhaps you are planning to cook over the weekend and plan to make extra so that others can sample your cooking, but are not able to host.

As a guest

Once you have downloaded the Dining Inn App, just log in using your Facebook account (we will NEVER post anything to your Facebook profile without your permission) and search through different hosts and their available listings. For special requests or to customise your bookings, you can chat with our hosts directly via our app messaging system. When you have decided on what you would like for your next meal, just select your desired listing, book and make payment. It's that easy!

How to Search

After you have logged in to your account, you can use our Search feature to browse through different cuisines, dishes or hosts as well as indicate your date, time, location and the type of service required. You also have the option to browse all hosts, which will display our full inventory of hosts.

If you are spoilt for choice and have trouble deciding what to eat, you can browse from our recommended listings based on your profile information.

How to Book

The hosts decide how much advance notice they need for each type of event. Booking is easy:

  • Select the food you like and click book to go through our secure payment gateway. You have many options on how to pay securely. We use the world’s most advanced and secure payment platform that is fully PCI DSS compliant and uses encryption to transmit any card data. It is the same platform that is used by UBER and AirBnB globally. We do not store credit card information. For your convenience, we will store a token related to your card so that you can make future bookings easily.
  • Some hosts may have chosen the option for them to confirm the booking request before the payment can be made. If that is the case, you will be notified of the same
  • If you would like to request more information from our hosts, you can chat with them directly via our in-app messaging system.
Make a Booking

Making a booking on Dining Inn is quick and easy. All our bookings are confirmed instantly upon successful payment. So as long as you found what you are looking for, just proceed to make payment and wait to enjoy it.

Contact Hosts

We have an in-app messaging system for hosts and guests to communicate with one another. This can help address enquiries and convey important requests that may be crucial in ensuring a pleasant experience.

Transmission of personal information such as addresses, contact numbers and URLs via our in-app messaging system is not allowed. All such information conveyed through the system will be censored from both parties. Hosts and guests are advised not to exchange personal information and conduct dealings outside Dining Inn as these private dealings are not protected by our protection policies and plans. Use of such information exchange may lead to cancellation of your account and membership.

Price

The price of each dish/meal is set by the host and it is all inclusive. There is no additional charges or hidden cost. You pay only what is displayed on the event/meal of your choice.

Payment Method

We support several payment methods, such as most major credit and debits cards. You will see which payment methods are available to you on the checkout page when you complete your booking.

Offline or cash payments are a violation of our Host and guest Agreements and can result in removal from Dining Inn. We prohibit off-site payments because paying outside of Dining Inn makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

During Your Booking

If you book a 'Dining at Host's Place' service, please follow all house rules that are stated by the host. Always be polite and exercise socially acceptable dining and home etiquette to make your booking a pleasant experience for all.

guest Cancellations

We understand that sometimes incidents may happen unexpectedly and are beyond our control. If you are running late for your booking, please inform your hosts to make sure they are aware of your situation as soon as possible. Your account may be deactivated if you cancel 3 bookings in 30 days.

In the event that you have to cancel a booking, do take note of our cancellation policy as follows:

If you cancel 72 hours prior to the start of event, you will get full refund back. If you cancel with less than 72 hours before the event, there will no refund. This is to protect our hosts who may already have invested into buying ingredients and may have declined other bookings.

Feedback

If you encounter an unpleasant experience with your host and would like to feedback to Dining Inn, please email to feedback@dininginn.com.au within 48 hours after the booking is fulfilled.

Manage your Account

It is free and easy to use Dining Inn. The first step is to sign up for an account via Facebook. Once you have signed up, be sure to complete your account before you create a listing or make a booking.

Account/Listing Deactivation

Dining Inn may limit, suspend or deactivate your account/listing, as outlined in our guest Agreements.

Your account may be temporarily deactivated if you cancel 3 bookings in 30 days.

To reactivate your account/listing, please email to enquiries@dininginn.com.au

Your account/listing may also be deactivated during a review of Dining Inn accounts. Reviews are part of an effort to foster a trustworthy community and uphold the Host and guest Agreements.

Manage your Profile

Tell us a little bit about yourself by filling in some basic information so that we can better match you to your food and beverage needs. This also helps our Dining Inn hosts and guests to be more familiar with you.

To view or edit your profile, log in to your account and go to 'My Profile'. You can update the following:

  • Basic information about who you are and where you live, including your email and contact number.
  • Photos: Upload photos from your computer, or take one with your phone or webcam. A photo that clearly shows your face is needed before you create a listing or make a booking.
  • Verifications: Complete the verification process for your email and mobile number
Privacy and Encryption

We take privacy seriously. The information you provide during this process is encrypted and governed by our Privacy Notice and Policy.

We will never post to your Facebook account without your permission.

Only a small number of authorised Dining Inn employees are allowed to access your original documentation for troubleshooting or internal purposes.

Why did I not receive my email notification?

If you fail to receive an email notification from us, here are a few different steps you can try to figure out this issue:

  • Make sure your email is correct.
  • We might be sending emails to an old or incorrect email address. To check the email being used:
    • Go to 'My Profile'.
    • Look for the 'Email' field. Make sure your email is correct.
    • If it is incorrect, change it to the correct email, scroll to the bottom of the page, and click 'Save'.
  • Search all messages in your email inbox. Sometimes emails can get lost in your inbox. In your email account, search for terms like 'Dining Inn', 'Booking', 'Verification', or other words related to the email you are looking for.
  • Check your spam and other email filters. It is possible that your email provider mistakenly sent our messages to your spam or junk folder. To avoid this:
  • If you have other filters or routing rules in your email account that may have sorted Dining Inn emails elsewhere, be sure to check those too.
  • Check for issues with your email service provider. Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider to see if there are any configuration issues or problems with their network that might be affecting your account.